Call-on-Doc data breach

Clerk's notes

Call-on-Doc, a telehealth platform, officially reported a data breach to the Texas Attorney General on September 21, 2026. This security incident, which first occurred on December 22, 2025, involved unauthorized access to sensitive patient data. The breach is currently under monitoring, indicating an ongoing assessment of the situation.

The exposed information from this incident includes a comprehensive range of sensitive details. Specifically, the compromised data types consist of Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information.

The exposure of such extensive personal and health data carries significant risks for affected individuals. This combination of identifiers can lead to various forms of medical identity theft, where bad actors might obtain unauthorized medical care or submit fraudulent claims. Furthermore, the compromise of foundational information like Social Security Numbers and Full Names heightens the risk of financial identity theft and targeted scams.

As a provider handling confidential patient records, Call-on-Doc is subject to strict federal and state regulations, including HIPAA and the Texas Medical Records Privacy Act. These laws mandate robust security measures to protect sensitive data. A breach of this nature suggests potential vulnerabilities in the company's data protection protocols, which could lead to legal accountability for failing to safeguard patient privacy.

If you received a data breach notification letter from Call-on-Doc, it confirms that your personal and health information was involved in this incident. Receiving such a notification may establish the basis for an affected individual to explore their legal options. We invite you to request a free case review to understand potential next steps without any obligation.

If a notification letter about this breach reached you, see every Texas data breach on file or browse all cases.